Essential Duties and Responsibilities

Manage orders by reviewing, verifying, investigating and solving problems with staff, customers and/or factories in a timely manner.

Keep the Department informed by confirming and clarifying orders, noting shipping or back-order delays, long lead time SKUs, customer order forecast, etc.

Monitor departmental performances.

Maintain work flow by assigning, monitoring and evaluating work performance of all staff.

Perform all duties to include answering customer inquiries via mail, email, in person and telephone regarding order / account status, product information and price information.

Assist Finance Department in processing credit/adjustment on customers’ orders as needed.

Assist Technical Service Department in processing returned products as required.

Handle all orders related issues and provide assistance to other departments in settling orders that have problems when necessary.

Resolve customer problems/discrepancies in an expeditious and tactful manner.

Generate and/or review booking, shipment, backorder, weekly order status, and other reports.

Report and analyze customer orders and seasonality patterns to assist Sales/Marketing and factory in demand planning process

Attend meetings and training sessions as required.

Perform all customer service & sales related duties as assigned

Requirements:

Bachelor's Degree in Marketing, Business and/or related work experience in a tire sales environment

Min 3 years of tire industry experience

Prior management experience in the tire industry

Computer literate