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A well established Retail Tire Dealer is in search of a "Director of Sales Operations" for multiple locations. This dynamic company with a solid foundation is willing to invest in those people who want the best out of their career.
High-end fast-paced large tire centers that are highly customer focused. Company is seeking a knowledgeable Director with experience in customer service, sales and managing day-to-day retail operations and profitability.
Job Reference # Z80521DSM
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Job Duties:
The Director of Sales Operations is responsible for the management of day-to-day store-level operations and store-level profitability across multiple locations. Additionally, this position is accountable for the in-store customer experience to ensure that every location consistently reflects the company’s values and brand. This role will be responsible for maximizing the profitability of the retail stores, controlling operating costs, implementing sales and promotion programs, and achieving sales and profitability goals alongside the Store Manager.
- Create a consistent in-store experience for customers across all retail operations; work with Store Managers to ensure store experience meets expectations consistently
- Work with Operations and Company Leadership to ensure store-wide understanding of company strategy, vision, and mission
- Build and maintain parts and tire vendor relationships
- Understand the customer and act as their voice in decision making
- Coordinate with store and warehouse staff to ensure that inventory supply including necessary transportation and logistics to and from retail locations is properly managed, maintained and handled
- Recruit across all locations and ensure that Store Managers are able to develop new hires to meet the values and expected in-store experience
- Monitor retail stores inventory, staffing, and other operational aspects to optimize store performance
- Work with Operations Leadership to ensure store-wide understanding of company strategy, vision, and mission
- Ensure all Sales initiatives line up with Production initiatives and communications
- Maximize profits and assets and is responsible for short- and long-term planning in areas of budgeting, goal setting, and team development
- Work with Marketing to implement promotions and other marketing/advertising initiatives
- Lead and participate in sales training and programs to meet company goals and strategy
- Analyze in-store customer experience feedback to identify gaps in customer service, training, and resources. Ensure Store Managers follow up on all customer feedback.
- Ensure new hires properly complete the on boarding and training process
- Ensure compliance of company standards for storefront
- Control monitoring and enforcement of systems, processes, and procedures. I.e., reviewing of time sheets, ensure time logging procedures are properly being followed, ensure training compliance, etc.
- Hold meetings to convey key performance metrics and relevant store-level communications
- Full P & L responsibilities
- Other duties as assigned
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